What Every Letting Agent Must Know
Introduction
The Renters’ Rights Reform will transform the way Letting Agents work. It will introduce strict compliance rules, new complaint routes for Tenants, and binding enforcement processes that Agents cannot afford to ignore.
If you are an Agent, this Reform will directly affect how you manage Properties, handle Tenants, and protect your Income.
Key Changes Agents Must Be Ready For
-
Section 21 will be abolished: Evictions will only happen through Section 8 with strong legal grounds and clear evidence.
-
All Tenancies will become periodic: Fixed-Term Tenancies will be scrapped, so Agents will need stronger processes to manage Notices and prevent Voids.
-
Rent increases will be regulated: Only one increase per year, using the Section 13 process, with full evidence and correct paperwork.
-
Anti-discrimination rules will be tightened: Any sign of bias in Adverts or Applicant handling will trigger Complaints and Penalties.
-
Property standards will rise: The Decent Homes Standard and Awaab’s Law will impose stricter deadlines for Repairs and Hazard fixes.
-
The Ombudsman and PRS Portal will be mandatory: Tenants will have free access to Complaints with legally binding Decisions.

Why This Matters for Agents
These Changes will bring more Tenant Complaints, stricter Local Authority Inspections, and bigger Financial Risks for Agents with weak Processes or missing Paperwork. Agents will be held accountable for Compliance gaps, not just Landlords.
If your Agency does not adapt, you will face:
Financial losses from Refunds and Legal disputes
Reputation damage from public Ombudsman Decisions
Increased Costs due to failed Processes and Complaints
Lost Landlords who expect Agents to keep them protected

How Angel Moves Supports Agents
At AngelMoves, we work side-by-side with Letting Agents to make sure they stay ahead of the Reforms. Our Support is completely free, funded by Local Authorities, with no hidden costs.
Here is how we help Agents:
-
Free Compliance Resources: Explainer Videos, Action Checklists, and Document Templates that keep your Agency compliant.
-
Case Handling Guidance: Step-by-step Support on Notices, Repairs, and Complaint responses.
-
Evidence-Ready Files: We help you build organised, professional Files that will protect you in Disputes and Inspections.
-
Tenant Placements with guaranteed stability: We bring pre-qualified Tenants through Local Authority partnerships, reducing Risks and Paperwork stress.
-
Training and Webinars: Free Sessions for you and your Team so everyone understands the new Rules and how to apply them.
Your Next Step
The Renters’ Rights Reform will change your day-to-day Operations. The best way to stay protected is to use the Free Support we provide.
Download the Full Agents’ Guide